Accessibility

Our aim

We want everyone to be able to use Skipless, including people who use a screen reader, a keyboard, magnification or voice control. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we do

• Buttons, links and form fields have labels that screen readers read out.
• Everything works with a keyboard, with a clear outline showing where you are.
• Dark by default, with a light theme or your device’s setting a tap away (the sun and moon button, or Settings), and reduced motion when your device asks for it.
• Pages fit phone and computer screens and work when you zoom in, without sideways scrolling.
• Short, plain wording, and status shown with words and icons, not colour alone.

Known gaps

• The handwritten signature on contracts is decoration. Your typed name is what signs the contract, and screen readers read it as text.
• We haven’t had an independent accessibility audit yet. We check new screens with a keyboard and at phone and computer sizes as we build them.

Tell us about a barrier

If something on Skipless is hard to use, or you need information in another format, contact us at Help in the app. We aim to reply within 5 business days and to fix barriers as a priority.

If you’re not happy with our response, you can contact the Australian Human Rights Commission.